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Customer Satisfaction survey

* Mandatory fields

SERVICE LEVEL
I am very satisfied with the quality of service from Total Kenya Limited *
Total's emergency response time is good. *
Total delivery system is adaptable to requirements. *
Contact with Total Senior Management is good. *
Total's way of complaint handling/resolution is professional. *
Total's communication on product knowledge and new products is satisfactory *
Total communication on general issues affecting business is effective. *
ORDERS
Total's customer service policies on order delivery are known. *
Total respond to queries promptly. *
Relevant and timely explanation is provided incase of any delays. *
Total takes orders accurately. *
The channel for order placement is known. *
Orders are followed up before delivery. *
Delivered quantities are are same as invoiced quantities *
HEALTH SAFETY ENVIRONMENT AND QUALITY
Total's delivery trucks meet safety/quality standards. *
Banners are clear and strategically placed at Total. *
Total employees are mindful of third party safety. *
Quality is a collective responsibility concept embraced by all at Total employees. *
Total offers quality product. *
Total waste disposal system is environmentally friendly. *
TRANSACTIONS
Total's prices are competitive. *
Total's credit terms are competitive. *
Total's invoices always match the quotation given. *
Credit notes are received as and when due. *
My preferred mode of payment to settle accounts with Total is used. *
Invoices and other delivery documentations are easily understandable *
Total replaces any inaccurate accounting documents in good time *
Total's adoption of new and modern methods of business transaction eg MPESA payments and on-line odering adds value to my business *
OVERALL RELATIONSHIP
I would recommend Total Kenya Limited to others. *