Contact Us

Would you like to send us a comment, complaint, or make an order? Feel free to directly contact our customer care.


Our customer service team is always available to serve you from 7h00 to 18h00 (lunch hours included) on Monday to Friday and from 9h00 to 12h30 on Saturdays.


Any requests made after official working hours and on public holidays, are handled at the general reception. We have provided an option for customers to leave a message for further action on the next working day.

  • Email: customerservice@total.co.ke
  • Phone Number: +254-20-289 7333 or +254719 027333,
  • Mail Address: Total Kenya Limited, P.O. Box 30736-00100, Nairobi - Kenya,
  • Physical Address: Regal Plaza building, 6 Avenue Parklands, Limuru Road. 








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