How to load my Prepaid TOTAL Card - Total Kenya PLC

How to load my Prepaid TOTAL Card

Loading your TOTAL Card is one of the simplest processes. One does not need to physically bring the cards to the card centre for the loading to be effected. Loading can be done remotely from the card centre; all you need to do is send payment and loading instructions by email to

Below are some more card loading options:

  1. Direct loading at the station using cash.
  2. Remote loading at the card centre by sending loading instructions to and payment confirmation.
  3. Loading by M-Pesa

Approved payment methods are:

  • Cheque payments. Cheque payments made at our head office must clear before the cards are loaded. 
  • Cash payments via cash deposits at our banks. The original bank deposit slip must be presented to our offices for loadings to be done.
  • RTGS/EFT to our bank accounts. Send the transfer confirmation for the loadings to be effected. 

How to Load using MPesa 

Bon Voyage, Load your Bon Voyage card with MPesa

You can now conveniently top up your TOTAL Card via M-Pesa by following the steps below:

  • Go to M-PESA menu and select Payment services
  • Select Paybill
  • Enter the paybill number 983200
  • Enter the BV card number (this is the TOTAL Card number at the back of the card) 
  • Enter the amount you wish to top up
  • Enter your PIN to confirm.