Customer Survey - Total Kenya PLC

Customer Survey

Customer satisfaction is the most important aspect of our business at Total Kenya Limited. We would truly appreciate that you take few minutes to give us feedback on the products delivered to your attention.

Company Name
Contact Person
Site / Facility
Email Address
Telephone Number
Product Purchases

1. Strong diagree, 2. Disagree, 3. Not sure, 4 . Agree, 5. Strong Agree
Overall Relationship Score
1 2 3 4 5
1. I would recommend Total Kenya Limited to others.


2. I am very satisfied with the quality of service from Total Kenya Limited.
3. Total's emergency response time is good.
4. Total delivery system is adaptable to requirements.
5. Contact with Total Senior Management is good.
6. Total's way of complaint handling / resolution is professional.
7. Total communication on general issues affecting business is effective.


8. Total's customer service policies on order delivery are known.
9. Total respond to queries promptly.
10. Relevant and timely explanation is provided incase of any delays.
11. Total takes orders accurately.
12. The channel for order placement is known.
13. Orders are followed up before delivery.
14. Feedback information from the relevant contact person is relevant and reliable.


15. Total's delivery trucks meet safety/quality standards.
16. Banners are clear and strategically placed at Total.
17. Total employees are mindful of third party safety.
18. Quality is a collective responsibility concept embraced by all at Total employees.
19. Total offers quality product.
20. Total waste disposal system is environmentally friendly.


21. Total's prices are competitive.
22. Total's credit terms are competitive.
23. Total's invoices always match the quotation given.
24. Credit notes are received as and when due.
25. My preferred mode of payment to settle accounts with Total is used.
26. Total replaces any inaccurate accounting documents in good time

1. Strong diagree, 2. Disagree, 3. Not sure, 4 . Agree, 5. Strong Agree

Respondents Comments :
What should Total Kenya Limited do to make you a more satisfied customer?.